Missed a call? Saphen texts them back and books the appointment.
When you can't pick up, Saphen texts the caller right away from your own local number, asks the questions you'd ask and puts the appointment on your calendar. Built for contractors and home-service businesses.
Founding plans from $99/month · 14-day free trial · Card required · See all plans
Set up once. Every missed call gets a text.
Included in every plan, with your own local Saphen number.
Forward missed calls
Forward unanswered calls to your Saphen number. It's a one-time setting on your phone.
Saphen texts them
When you miss a call, the caller hears a short message and Saphen texts them right away.
It asks your questions
When they reply, Saphen asks your qualifying questions, using only answers you've approved.
The appointment is booked
It books the visit on your Google Calendar and sends reminders 24 hours and 2 hours before.
Templates for your trade: Roofing · Foundation repair & waterproofing · Bathroom remodeling · Window & door replacement · Remodeling · Other home services
A missed call is usually a lead calling the next company.
You're on a roof, under a sink or driving to the next job, and the phone rings. Most callers won't leave a voicemail; they call someone else. Saphen starts a text conversation the moment the call is missed, so the lead talks to you instead. Want to see how it replies? Try the live demo.
Questions Saphen can ask for you
- What do you need help with?
- Is it urgent, or are you planning ahead?
- Do you own the property?
- What's the property's ZIP code?
- When would you like someone to come out?
Start from the template for your trade, then edit the questions to match how you work.
A booked appointment, not a voicemail to return.
Two real openings from your booking hours (and your Google Calendar, if you connect it). Confirmation, calendar event and reminders 24 hours and 2 hours before. A link to reschedule or cancel, so you don't drive out to an empty house.
A good fit if…
- You miss calls while you're on jobs or after hours
- You book an estimate, inspection or visit before quoting
- You want leads from calls, your website and online forms answered the same way
Not a fit yet if…
- You need every call answered by a live voice (Saphen texts missed callers back; it doesn't answer calls)
- Most of your callers block their number (hidden numbers can't be texted back)
Common questions
Do I have to change my business number?
No. You keep your number and forward unanswered calls to your Saphen number. Saphen texts the caller from that local number.
Does Saphen answer the phone?
No. Saphen doesn't answer calls with a voice. When you miss a call, it texts the caller and carries on the conversation by text.
What will it say to my customers?
Only answers you've approved. Anything it can't answer from your approved information goes to you.
Does it work for website leads too?
Yes. The same assistant replies to your website form and website chat, so every lead gets the same fast answer.
Stop losing leads to slow replies.
Set up the Lead Agent in one sitting. 14-day free trial, card required, no charge until day 15. Cancel in two clicks.