Questions, answered plainly.
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How it works
What does the Lead Agent actually do?
When a new lead arrives from your website form or your Saphen email address, it replies, asks your qualifying questions, checks your service area and offers two appointment times from your calendar. When the lead picks one, it books the appointment, sends a confirmation and reminders, and lets the customer reschedule or cancel.
Will customers know it's an AI assistant?
Yes. The first message says it's your business's assistant. We think honesty builds more trust than pretending, and in many places disclosure is required.
What happens when a lead asks something it doesn't know?
It doesn't guess. Saphen only answers from information you've approved. Otherwise it tells the lead someone from your team will follow up and puts the conversation on your "Needs you" list, with an email alert to you.
Can it quote prices?
Only prices you've approved in your answers. An automatic check blocks any message with numbers, prices, guarantees or promises that don't come from your approved information.
Does it answer phone calls?
It doesn't answer calls with a voice. But when you miss a call, Saphen can text the caller right away (with your own Saphen number) and carry on the conversation by text if they reply. Forward your unanswered calls to your Saphen number to switch it on.
Where do leads come from?
Your Saphen lead form (on your website or linked directly), lead-site emails you forward to Saphen (Angi, HomeAdvisor, Thumbtack, Yelp, Google Local Services and others), emails sent to your Saphen address, and calls you miss, when you forward them to your Saphen number. Importing old leads from a spreadsheet is coming soon.
Can it ask customers for reviews?
Yes. Add your Google review link and Saphen sends each customer one friendly review request a few hours after their appointment. It skips cancellations, no-shows you've marked, and anyone it asked in the last 90 days.
Can I take over a conversation?
Yes, any time, with one click. Saphen stops replying to that lead until you hand the conversation back.
Texting, email and consent
Does Saphen send text messages?
Yes, to leads who agreed to receive texts on your form. Everyone else is contacted by email. Texting for each business is switched on once its texting registration with the mobile carriers is approved; until then Saphen uses email.
How are opt-outs handled?
Replies like STOP or unsubscribe are honored right away, for that channel, and recorded. Saphen also keeps texts to reasonable hours.
Which email address does Saphen send from?
Each business gets its own Saphen sending address with your business name on it. Replies come back to Saphen so the conversation can continue, and you can see every message.
Calendar and booking
Which calendars work with Saphen?
Google Calendar. Saphen checks your busy times so it never offers a time you're already booked, and adds the appointment to your calendar. You can also use Saphen's booking hours without connecting a calendar. Outlook isn't supported yet.
Can customers reschedule?
Yes. Every confirmation includes a link to reschedule or cancel, and Saphen sends reminders 24 hours and 2 hours before the appointment.
Setup and plans
How long does setup take?
Most businesses finish in one sitting. You enter your details and website, review the answers Saphen drafts from your site, adjust your questions and service area, set booking hours, and add the form to your website. The Saphen team then reviews the business and switches messaging on.
How much does it cost?
Starter is $99, Growth $199 and Pro $399 a month, with a 14-day free trial. Plans differ only by how many leads and messages they include.
What happens if I go over my plan?
Nothing is charged automatically. New leads still get a short reply and wait for you, ongoing conversations continue, and you can upgrade any time. You get an email at 80% and 100% of each allowance.
Is there a contract?
No. Plans are month to month. Cancel any time from the Billing page; your plan stays active until the end of the period you paid for.
Data and security
Who can see my leads?
Only the people on your Saphen account, and the Saphen team when needed to run and support the service. Each business's data is separated at the database level.
Do you use my data to train AI models?
No. Your data is used to run the service for you. Our AI provider processes messages to generate replies and does not use them to train its models.
Is Saphen suitable for medical or health information?
No. Saphen is not designed to handle protected health information and isn't HIPAA compliant. Please don't use it to collect medical details.
Stop losing leads to slow replies.
Set up the Lead Agent in one sitting. 14-day free trial, card required, no charge until day 15. Cancel in two clicks.