A teammate that answers every lead and books the appointment.
When a new lead comes in, the Lead Agent replies, asks your questions, checks your service area and offers two times on your calendar. You get a booked appointment, or a clear note on why it needs you.
Every lead hears back, even at 7 pm on a Saturday.
The moment a lead arrives from your website form or your Saphen email address, the Lead Agent starts the conversation. It introduces itself as your business's assistant and uses your business name.
- Leads from your website form, lead-site emails (Angi, Thumbtack, Yelp and more) and your Saphen email address
- Missed calls: Saphen texts the caller back right away
- Replies by email, or by text when the lead agreed to texts
- Returning leads are recognized, so nobody gets a second “welcome”
- Opt-outs (“STOP”, “unsubscribe”) are honored right away
It asks what you would ask.
You choose the questions and the rules. Saphen works through them in a natural back-and-forth, and stops when a lead isn't a fit: outside your area, the wrong kind of job, or not ready.
- Questions you edit any time in Business settings
- Service area by ZIP code, with a polite reply for leads outside it
- Topics it should never discuss go straight to you
- Every change is saved as a new version, so nothing is lost
Two real times, then a booked appointment.
The Lead Agent offers two openings from your booking hours, skipping busy times on your Google Calendar. When the lead picks one, it's booked: confirmation, calendar event and reminders, done.
- Your appointment type, length and location
- Google Calendar free/busy check and event sync (optional)
- Reminders 24 hours and 2 hours before
- A link for the customer to reschedule or cancel
- A public booking page you can link from your website
When a person should step in, you'll know.
Anything Saphen can't answer from your approved information, any frustrated customer and any unusual request goes to your “Needs you” list, with an email alert. Take over, reply yourself, then hand it back.
- “Needs you” list with the reason for each handoff
- Alert emails to you, not to the lead
- One-click takeover and return to Saphen
- Full conversation history on every lead
What comes with every plan
Lead form for your website
A clean form you add to any website with one line of code, or link to directly. New requests go straight to Saphen.
Email and text
Replies by email, and by text message when the lead agreed to texts. Opt-outs are honored instantly.
Your qualifying questions
Ask what you'd ask on the phone: project type, timeline, property details. Saphen asks naturally, one or two at a time.
Service-area check
List the ZIP codes you serve. Leads outside your area get a polite reply instead of an appointment.
Real booking
Offers two real openings from your booking hours. Connect Google Calendar and Saphen skips the times you're busy and adds the appointment.
Reminders and changes
Confirmation right away, reminders 24 hours and 2 hours before, and a link to reschedule or cancel.
Human takeover
Take over any conversation, reply yourself, and hand it back to Saphen when you're ready.
A dashboard that tells the truth
Leads received, time to first reply, outcomes reached and show rate, measured from your own conversations.
Missed-call text-back
Forward unanswered calls to your Saphen number. Saphen texts the caller right away and keeps the conversation going if they reply.
Lead-site leads
Forward lead emails from Angi, HomeAdvisor, Thumbtack, Yelp, Google Local Services and more. Saphen replies to each lead in minutes.
Review requests
A few hours after each appointment, one friendly request for a Google review, with your link.
Quiet hours
Texts wait for reasonable hours. Nobody gets a text from you at 2 am.
Live without a project plan
- Create your business. Name, type of work, time zone and website.
- Review your answers. Saphen drafts them from your website, quoting it word for word. Approve the ones that are right.
- Set your questions and area. Start from a template for your trade and adjust.
- Set booking hours. Optionally connect Google Calendar.
- Start your free trial and add the lead form to your website.
The Saphen team reviews every new business before texts and emails to leads switch on. It's usually quick, and it keeps the system trustworthy for everyone.
What it doesn't do (yet)
- Talk on the phone. It doesn't answer calls with a voice; missed calls get a text back instead.
- Quote prices or make promises you haven't approved. That's by design.
- Import your old leads from a spreadsheet. Coming soon.
- Connect to Outlook calendars. Google Calendar today.
Give every lead a fast, accurate answer.
Set up the Lead Agent in one sitting. 14-day free trial, card required, no charge until day 15. Cancel in two clicks.